1. Introduction

DoDocs inc. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use DoDocs ConVector, our AI-powered document processing platform.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, password)
  • Profile information and preferences
  • Uploaded documents and files
  • Chat queries and conversation history
  • Usage data and analytics
  • Payment and billing information
  • Communications with our support team

3. Automatically Collected Information

When you access our services, we automatically collect:

  • Device information (browser type, operating system)
  • Log data (IP address, access times, pages viewed)
  • Usage patterns and analytics data
  • Document processing metrics
  • Cookies and similar tracking technologies

4. How We Use Your Information

We use collected information to:

  • Provide document processing, AI vectorization, and chat services
  • Generate embeddings and enable document search
  • Process OCR and text extraction from documents
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Analyze usage trends and optimize user experience
  • Detect, investigate, and prevent fraudulent activities
  • Comply with legal obligations

5. Data Processing and AI Services

Your documents are processed using AI vectorization, embeddings generation, and natural language processing. We use Azure OpenAI services for text processing and embedding generation. All document data is encrypted at rest and user-isolated to ensure your data remains private and secure.

6. Data Storage and Security

We implement industry-standard security measures to protect your information:

  • Encrypted storage for all documents and metadata
  • User-isolated data architecture
  • Secure PostgreSQL databases for metadata
  • ClickHouse vector storage for embeddings
  • MinIO object storage for files
  • Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With Azure OpenAI for document processing and embedding generation
  • With Stripe for payment processing
  • With service providers who assist in our operations
  • To comply with legal requirements or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets
  • With your consent or at your direction

We do not sell your personal information or documents to third parties.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Documents and embeddings are retained until you delete them. We may also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights (GDPR)

Under GDPR and applicable data protection laws, you have the following rights:

  • Access: Request access to your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Export your data in a structured format
  • Object: Object to or restrict processing
  • Withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@dodocs.ai

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings, though this may affect certain features of our service. For more information, see our Cookie Policy.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including processing by Azure OpenAI services. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@dodocs.ai
Support: support@dodocs.ai